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QUESTIONS AND ANSWERS
Can I ship to a P.O. Box in Canada?
No, unfortunately, we are not able to support either Bill To: or Ship To: addresses that are P.O. Boxes at this time.
How much duty and excise tax do you charge on Canadian orders?
Determining your duty rates and excise tax depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out. You will see the exact duty charges and taxes prior to submitting the order.
What are your shipping and handling charges for Canadian orders?
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out.
If you need to know these charges before ordering email us
ahealingtouch@cableone.net
and we will tell you the exact charges for your desired items before you actually place an order. There
is approximately $25.00 - $35.00 extra shipping to Canada.
Shipping Method When in-stock items will arrive
Standard 8 - 10 business days (Monday through Friday, excludes weekends and holidays)
Your items will be shipped to our office and then forwarded on to you in
Canada. This will save you a huge shipping charge.
Is a signature required for delivery?
Yes, all packages shipped to Canadian addresses must be signed for.
When will I be billed?
You will be billed after the cost is compiled at the time of
mailing.
What forms of payment do you accept?
Currently, we only accept Visa, Mastercard for orders shipping to Canada.
Who can ship to Canada?
Currently, we are only able to ship orders to Canada if BOTH the Bill To AND Ship To addresses are in Canada. We hope to soon be able to offer all of our Guests the ability to ship to Canada so please check back with us often.
*NOTE: Canadians that wish to ship merchandise to regions serviced by
A Healing Touch.biz other than Canada may do so. However, please be aware that these orders will be billed in US dollars.
What is the return policy for Canadian orders?
OUR GUARANTEE: A Healing Touch.biz unconditionally guarantees all merchandise. If you are not completely satisfied with your purchase, you may return it within
30 days for a full refund of the purchase price. There is a
20% surcharge for returned items, sorry.
Returns PLEASE SEE
RETURN POLICY!
You can return any item purchased on our Web site by mail only. You will be credited for the product value and any related duties and taxes, less return handling fees
(20% surcharge) for customs and brokerage if applicable.
Exchanges
Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Once the returned item has been received at our warehouse, a credit will be issued to your account. Please see instructions below for how to return a package.
What do I do if my order is incomplete, incorrect or damaged?
We are committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please Contact Us
via email or call us toll-free at (800)
841-6473 ext 15. Our customer service hours are Monday-Friday 7 a.m. - 5 p.m. PST, Saturday 8:30 a.m. - 4:30 p.m. PST, and closed Sunday.
Returns Instructions
1. Please call A Healing Touch customer service at (800) 841-6473 ext 15 or email us at
info@ahealingtouch.biz, indicating your A Healing Touch.biz order number, a description of the item you wish to return and the reason for return.
2. Based on the items being returned, we will communicate to you the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
3. Customer Service will communicate to you the mailing address for our returns facility and a Return Merchandise Authorization (RMA) number.
4. Clearly identify our returns facility address as the destination on the package labelling and clearly identify the Return Merchandise Authorization (RMA) number on the outside of the package. When returning merchandise to
A Healing Touch, carefully wrap the items and return them to the address provided with shipping charges prepaid. C.O.D. returns can not be accepted and will be refused.
5. Please fill out the Reason for Return Service section (as shown below) on the reverse side of your original packing slip.
Product Description
Quantity Comments Daytime
Phone Reason
Code* RMA
Number
*Return reason codes:
a) arrived damaged, b) arrived defective, c) incorrect item, d) wrong
size, e) changed my mind, f) other (explain).
6. Put the returnable item(s) and a copy of the original Packing Slip (with the Reason for Return Service section completed) in the original shipment packaging. Please include all product-packing materials.
7. Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the
address provided. You may wish to insure your package for the full replacement value with your chosen
carrier.
8. Once received at our returns facility, your package will be processed in the
U.S and then credited to your account ., typically within 14 to 30 business days after the package is sent.
9. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
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